Users may apply for goods return and refund under certain conditions for the following items.
- Product description does not match;
- the wrong goods;
- counterfeit products;
- Parts or missing products (PART RECEIPT OF ORDER);
- defective products. At our discretion, a refund may be issued without requiring a return. In this situation, Amani Mall does not require the item to be returned.
Without limiting the generality of the foregoing, Amani Mall does not accept returns for the following items:
- products not purchased from Amani Mall (order serial numbers does not match);
- products that exceed the expiry date (exceed warranty period);
- unauthorized repair, misuse, collision, negligence, abuse, into the liquid, accident, alteration, product quality problems caused by improper installation, or torn, altered labels of machine serial number or anti-counterfeiting mark;
- the warranty card does not match the product and was altered; v) underwear, adult product, or anything similar products;
- global order for non-defective products or right product;
- items missing the accessories or without free gift;
For more information about our returns and refunds, please see our After-sales Return Policy.